A Login Error is usually the result of entering the incorrect login or password, cookies need to be deleted, or your pop-up blocker is enabled.

Login Difficulty - Codes and Passwords
Please ensure you are using the same password as you would to sign onto your online banking. This is NOT your Debit PIN Number or your password for the website you are trying to make the purchase.

For CIBC customers you will be required to setup a series of Security Questions to further identify you to your bank. Further information can be found here.

For Royal Bank you will be required to setup a series of Security Questions to further identify you to your bank. In other cases you will be required to provide your Activation Code. Further information can be found here.

For Scotia Bank customers you will be required to setup an Access Code to further identify you to your bank. Further information can be found here.

Deleting Cookies & Temporary Internet Files
Cookies and Internet files run in your browser and remember session data from various website. Occasionally the old cookies will cause a conflict with the new cookies that UseMyBank uses, and may result in a declined transactions.

By deleting these files this will ensure that your computer is communicating using current sessions data. This is one of the main reasons for a failed transaction with UseMyBank.

Deleting these cookies and temporary Internet files will not cause any problems for your browser as new cookies will be generated when you visit your next website.

Follow along with this tutorial, and click the next button when you are ready for the next step.

All these steps are done through your web browser (Internet Explorer)

1) Go to the "Tools" tab, then select "Internet Options"
2) Click on the Privacy Tab
3) Click on the Slider Bar
4) Drag the Slider Bar down
5) Click apply on the bottom right
6) Click the General Tab
7) Select "Delete Cookies" from the dialog box
8) Click the "OK" button in the new dialog box
9) Select "Delete Files" from the dialog box
10) Click the "OK" button in the new dialog box
11) Select "OK" from the large dialog box to close the window

Disabling the Pop-Up blocker
If you are still experiencing difficulties completing a transaction with the UseMyBank Service, the next step would be to disable any pop-up blockers enabled in your browser.

The last stage of a UseMyBank Transaction may require your browser to generate a pop-up windows with the status of your transaction. If your browser is unable to generate this pop-up window the transaction will fail.

If you wish to have the pop-up blocker feature enabled in Internet Explorer, then you must disable it while you are attempting a transaction through UseMyBank.

After you complete your transaction you can always re-enable this feature.

1) Go to the "Tools" tab, then select "Pop-Up Blocker "
2) Select "Turn Off Pop-Up Blocker"
3) If you are still experiencing difficulties please contact support@usemybank.com